The Triage Nurse
The triage nurse is part of our Advance Care Team and supports the providers in triaging parent phone calls using established protocols and communicating with the provider throughout the day. If you have a question that doesn't necessarily warrant an office visit or if you are unsure whether your child needs to be seen, call our triage nurse for assistance. By discussing your concerns and your child's symptoms the triage nurse can help you make a decision on whether an appointment will be needed or advice only. The nurse has access to your child's medical record and will refer to it when giving advice, as well as document the advice given. Urgent and same-day appointments are always available and can be arranged by the triage nurse. Walk-in patients will be triaged by the triage nurse, however, we encourage you to call for an appointment if your child needs to be seen.
The triage nurse is available via the patient portal Monday-Friday 8am-5pm. Using the patient portal to request an appointment and communicate with the triage nurse is fast and convenient. By communicating with the nurse on the patient portal you can view their response at your convenience, instead of waiting for a call back.
The triage nurse is available from 8:00 am to 5:00 pm Monday-Friday and 7:30 am to 11:30 am on Saturday. After office hours please refer to after hours.