The Triage Nurse
The triage nurse is part of our Advance Care Team and supports the providers in triaging parent phone calls using established protocols and communicating with the provider throughout the day. If you have a question that doesn't necessarily warrant an office visit or if you are unsure whether your child needs to be seen, call our triage nurse for assistance. By discussing your concerns and your child's symptoms the triage nurse can help you make a decision on whether an appointment will be needed or advice only. The nurse has access to your child's medical record and will refer to it when giving advice, as well as document the advice given. Urgent and same-day appointments are always available and can be arranged by the triage nurse. Walk-in patients will be triaged by the triage nurse, however, we encourage you to call for an appointment if your child needs to be seen.
There are two ways to reach our triage nurse.
Using the patient portal to request an appointment and communicate with the triage nurse is very convenient and frequently has a faster response time. By using this method you can check the nurse's response to your questions at your convenience.
Telephone Triage line
Dial 252-726-0511 and press ext. 247. Leave your child's name, date of birth, your name, and a telephone number where you can be reached. Generally, all calls are returned within 90 minutes, with morning calls being returned by 12:30 pm and afternoon calls by 5:00 pm.
The triage nurse is available in the office from 8:00 am to 5:00 pm Monday-Friday and 7:30 am to 11:30 am on Saturday. After office hours please refer to after hours.